The plain version
Shipping and returns.
Free shipping on every subscription order, free at $99 and up on one-time orders, and a taste guarantee on your first bag.
Shipping
Subscriptions
Free standard shipping on every subscription order.
One-time orders
Free standard shipping at $99 and up. Otherwise USPS standard is $5.85 per order. Expedited options show at checkout.
Where we ship
United States.
Gus-approved
Try it without worry.
If your dog doesn't love the taste, return the pack within 30 days of your first order with at least half unused and we'll refund you 100%, shipping included. One pack per first order; refund or store credit, your choice.
Then give it 90 consistent days. That's how long a gut garden takes.
100-Day Money-Back Guarantee on the 90-Day Reset. Use it for the full 90 days. If it doesn't work for your dog, we'll refund you 100% to your original payment method, shipping included, any time within 100 days.
Read the policyReturns and refunds
30-Day Taste Guarantee
If your dog doesn’t love the taste, return the pack within 30 days of your first order with at least half of it unused and we’ll refund you 100%, shipping included — or store credit if you’d rather. One pack per first order; if you bought several, any extra packs can be donated to your local shelter.
100-Day Return Policy on the 90-Day Reset subscription
When you purchase the 90-Day Reset subscription, you get a 100-day return policy. If it doesn’t work for your dog, we’ll refund you 100% to your original payment method, shipping included. All we ask is that you use it for the full 90 days — the reset is designed to rebuild your dog’s gut from the inside out, and that takes time. Request your refund any time within the 100-day window. Applies to the 90-Day Reset subscription only, which is labelled in your cart and on your order receipt.
How to return
- Write your order number on the outside of the package or shipping label (not only inside the box).
- Ship to: Gussy’s Gut, 231 Public Square, Suite 300, Franklin, TN 37064 — RE: Order #______
- Make sure the name on the package matches the name on the order.
We’ll process your refund within 5 to 7 business days of receiving your return. We don’t resell returned product, even unopened — every return is destroyed for the safety of our customers.
Damaged packaging
If your order arrives damaged, email us through our contact page. We’ll ask for a photo and may ask you to return the item in its original packaging so we can file an insurance claim. Please enclose the damaged product in another bag before shipping.
Pre-orders, holidays and addresses
You can cancel a pre-order any time before it ships for a 100% refund. For orders placed between December 15 and January 1, the 30-day taste guarantee is extended to 45 days. If a package ships to the wrong address because of an entry error, a replacement needs a new order and shipping fee; if the original is returned to us undelivered, we’ll refund it. Digital courses are non-refundable.
No restocking fees. Ever.
Questions
Shipping questions
How does shipping work?
Every subscription order ships free. One-time orders ship free at $99 and up; otherwise standard USPS shipping is $5.85.
Do you ship outside the US?
Send us a note with your country and we'll tell you what's possible and what shipping costs.
What is the 30-Day Taste Guarantee?
Returns are welcome for a 100% refund, including shipping, within 30 days of your first order, limited to one pack with at least 50% unused. That's the whole policy. If your first order has several packs, one is eligible, so we suggest starting with one. Fewer than 1% of dogs have ever needed it.
What does the date on my bag mean?
Older bags show the production date. New bags show a “Best By” date about two years out, because the shelf life is two years. Both are fine; they just read differently.
