Cancellation policy

Gussy's Gut Subscribe & Save: subscription terms

Everything about your subscription, including the refund request form and how to pause, skip or cancel, is on our Subscribe & Save page. Manage your subscription any time at your account.

What a subscription includes

  • Free shipping on every subscription order.
  • The lowest prices we offer: 15% off every Subscribe & Save delivery; 30% off every 90-Day Reset delivery (40% for dogs over 100 lb).
  • The price you sign up at stays locked for as long as your subscription stays active. If you cancel and later restart, the current price applies.
  • Out-of-stock protection: if a batch runs late, your subscription and its price stay in place and your order ships as soon as it's ready.
  • No contract and no fees. Skip, swap, pause or cancel any time.

Billing and delivery

  • Subscribe & Save ships every 30, 60 or 90 days; the 90-Day Reset ships every 90 days. You choose at checkout and can change it any time.
  • We email you before each order ships. Your payment method on file is charged when the order is placed.
  • Skip a delivery, change the date, change the size or the product, or pause from your account at any time before an order has been placed.

Cancelling

  • Cancel any time from your account: Manage subscription → Cancel. There is no penalty, and anything you've already received is yours to keep.
  • Cancel before your next order is placed to avoid being charged for it. An order already placed ships as normal.
  • You can restart a subscription at any time.

Guarantees and refunds

  • 30-Day Taste Guarantee (every customer): if your dog doesn't love the taste, return the pack within 30 days of your first order with at least half of it unused for a full refund including shipping, or store credit. One pack per first order.
  • 100-Day Return Policy (90-Day Reset subscription only): use it for the full 90 days. If it doesn't work for your dog, we'll refund you 100% to your original payment method, shipping included, any time within 100 days.
  • Both apply to your first purchase of a product. Request a refund with the refund request form. Full details are in our refund policy.

SMS reminders

Save your mobile number in your account and we'll send a reminder before each delivery. Reply to skip, move or change it, or to cancel.

Questions

Write to us from the contact page. We reply within one business day, weekends excluded.