Refund Policy

Refund Policy

Please Read Our Shared Responsibility — We believe a healed and healthy pet is a partnership between the highest quality product and a willing dog owner that does what it takes. We have thousands of these customers. We're proud to serve them. This includes giving our products a fair shake, at least 3 weeks before evaluating them. Why? We have hundreds of dogs coming to us from different health or disease histories, ages, and genetics. Some dogs need more time and consistency. Our customers demand the best, cleanest products with no artificial flavors or flavorings. So we expect our picky or finicky pets to be enticed in a way that encourages them to use it for those 3 weeks. Dog owners are encouraged to add a little of any of your dog's favorite things to entice your dog to eat healthy. Then you can wean them off of these slowly if you prefer. Try: canned tuna, tuna oil, or tuna water · bone broth · cottage cheese, Romano, or parmesan · raw goat's milk, kefir, or yogurt · coconut milk · olive oil or anchovy paste. Whatever gets them to the bowl. Watch this video from Dr. Billinghurst before making your decision to give up. Ironically, it's the finicky dogs who may need our products the most. Their poor gut health may be the cause of their limited taste range.

30-Day Taste Guarantee — Every first order comes with a 30-day taste guarantee. If your dog doesn't love the taste, return the pack within 30 days with at least half of it unused, and we'll refund you 100%, shipping included. If you'd prefer store credit instead of a refund to your card, we're happy to do that too. A few simple notes: the guarantee covers one pack per first order (if you're buying multiple packs on your first order, we recommend starting with a single pack to try risk-free); any extra packs can be donated to your local shelter. Follow the return steps further down the page.

100-Day Return Policy on the 90-Day Gut Reset Subscription* — When you purchase the 90-Day Gut Reset subscription, you get a 100-day return policy. If it doesn't work for your dog, we'll refund you 100% to your original payment method, shipping included. All we ask is that you use it for the full 90 days. The reset is designed to rebuild your dog's gut from the inside out, and that takes time. If you've used the full 90 days and you're not happy with your dog's results, you can request your refund any time within the 100-day window. *This policy applies only to the 90-Day Gut Reset subscription purchase, which is clearly labeled in your cart and on your order receipt.

How to Return — 1. Write your order number on the outside of the package or shipping label (please don't put it only inside the box). 2. Ship to: Gussy's Gut, 231 Public Square, Suite 300, Franklin, TN 37064, RE: Order #________. 3. Make sure the name on the package matches the name on the order. We'll process your refund within 5 to 7 business days of receiving your return. A quick note: we do not resell returned product, even if unopened. Every return is destroyed for the safety of our customers.

Damaged Packaging — If your order arrives damaged, email us through our Contact page. We'll ask for a photo and may ask you to return the item in its original packaging so we can file an insurance claim. Please enclose the damaged product in another bag or Ziploc before shipping.

Pre-Orders — A pre-order is a product that isn't yet in stock. We may charge your payment method or take a partial deposit at checkout, then charge the balance when the item ships. You can cancel a pre-order any time before it ships for a 100% refund.

Digital Products — Digital courses are non-refundable.

Holiday Return Extensions — For orders placed between December 15 and January 1, the 30-day taste guarantee is extended to 45 days.

Incorrect Addresses — We use AddressGuard at checkout to help verify every shipping address. If a package ships to the wrong address because of an entry error, a replacement will require a new order and new shipping fee. If the original package is returned to us undelivered, we'll refund it.

No Restocking Fees — We don't charge restocking fees. Ever.